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Key Account Manager

We are looking for an experienced Key Account Manager to join our team in Tartu.

Your main day to day activities include:

  • Serve as the lead point of contact for all customer account management matters
  • Build and maintain strong, long-lasting client relationships with our existing customers
  • Being empathic towards your client and at the same time possess an in-depth knowledge of the clients business and performance
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Prepare reports on account status
  • Connecting the right resources in Turnit with the customer – being the customer’s one point of contact. Communicating and collaborating with the sales managers, project managers, support, and developers to ensure that key clients’ needs are met
  • Assist with challenging client requests or issue escalations as needed

We would be excited if you would match the following:

  • Proven work experience in IT (project manager, account manager, support engineer)
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills

Our offer

You probably already know what IT companies offer to their employees. Instead of writing here a standard text about the benefits, we will save your time reading this. In short, we will make you a great offer.

Contact:
Tiina Tori
Happiness Manager
tiina.tori@turnit.com

Seems like a right job for you?