Because of the critical manner of mass transportation systems, we provide 24/7/365 availability of the system with constant support, including dedicated service times and guaranteed SLAs to our clients. The availability and performance of our products are closely monitored. We save live monitoring data in our monitoring systems for detailed statistics, which is available for clients.
Turnit service delivery follows the ITIL framework covering the entire cycle keeping the service running, ensuring the continuous improvement of the service, and the system as a whole.
Support services consist of:
- Incident management: Handling incidents in a manner that allows the service to return to normal level
- Service request management: Handling orders and requests that target the service but are not classified as incidents
- Problem management: This is initiated if an incident occurs repeatedly or has a wide-ranging impact.
- Change management: Handle cases where making a change in the system is requested